NARWAL Freo Z Ultra Robot Vacuum and Mop Combo, Dual RGB Cameras and Chips, AI Avoidance, 12000Pa Suction, Real-Time Decisions, Adaptive Hot-Water Self Wash & Self Emptying, Pet Hair, Quiet, Grey

Cleans, Washes, and Dries All by Itself – Amazing Robot Vacuum!
I’ve been using the Narwal Freo Z10 Ultra for some time now, and I can say it’s one of the most convenient and well-designed robot vacuums I’ve ever had. It perfectly combines vacuuming and mopping functions while operating very quietly and smoothly.The suction power is impressive — the robot easily handles everyday dust and dirt. The mopping performance is excellent as well, leaving no streaks. After cleaning, it automatically returns to the station where it washes and dries the mop pads — no extra steps required.What I especially like is the mobile app. You can use it to set up cleaning schedules, choose specific rooms, adjust suction power or mopping intensity, and more. Once everything is set, you can simply forget about cleaning — the robot takes care of it all by itself.When I first started using it, I ran into a small issue — the room map wasn’t saving. I contacted customer support, and they replied within an hour. It turned out that, besides the large protective film on the camera, there was also a rubber cover with a logo that I thought was decorative. After removing both, everything worked perfectly. The support team was quick, polite, and very professional.I also liked that the package includes an extra dust bag, filters, and the brand’s floor-cleaning solution — everything is already provided, so there’s nothing else to buy.Overall, the Narwal Freo Z10 Ultra is a powerful, smart, and reliable helper that saves time and keeps your home spotless with no effort. Excellent quality, great functionality, and amazing customer support. Definitely recommend!

DO NOT BUY!!!! PIECE OF GARBAGE AND CUSTOMER SUPPORT IS AWFUL!
Avoid Narwal at All Costs – Terrible Product, Even Worse Customer ServiceI put this machine to work. I have a 3,000 sq ft main floor with mixed flooring, and I ran my Narwal for almost six months. At first, it seemed fine, but that didn’t last long.Here’s where it all went south:• For the price, this thing is garbage. The cost doesn’t come close to matching how it performs.• The mapping is awful. It never cleaned “edge to edge” like it claims. Even after several remaps, it constantly missed large areas.• Maintenance is expensive and constant. Each mop cartridge costs $35–$40, and you’re forced to buy Narwal’s own brand. The vacuum bags are also pricey. Knockoff versions barely work and can cause dust to blow all over the inside of the unit.• It doesn’t even empty itself properly. Every other cleaning, I had to take it apart and empty the onboard dust cup manually.• The dirty water tank stinks, always. I cleaned it every single morning, and no matter what I did, it still smelled foul. The design makes it impossible to clean completely.• The base tray grows mold. The area where the robot “cleans” its mop pads turns into a science experiment in a day or two if you don’t scrub it constantly.Then came the disaster.Around month four, I noticed water pooling around the base. When I moved it, I found that the base had been leaking underneath and my wood floors were buckled, and the baseboard was pulling away from the wall.After doing some research on Reddit, I found that this is a known issue: the pump that drains water into the dirty tank can fail, flooding under the base. Because we ran it nightly, the leak had been happening for days, hidden under the giant base.I contacted Narwal support, the only way to reach them is through a ticket system. While waiting for a response, I filed a claim with my homeowner’s insurance, who sent a mitigation crew. Unfortunately, our flooring was discontinued, which meant we had to replace almost all of it on the bottom floor, a $22,000 repair.Narwal’s response?They emailed me in the middle of the night (their customer service is overseas) apologizing and asking for photos and videos of the damage, which I sent along with the repair estimate. Their solution was insulting: they offered me a free accessory kit and a $30 check.I asked for a full refund or a replacement device, and they refused. This dragged on for more than three weeks, with days between each reply, while my house was being torn apart.Finally, I reached out to Amazon, explained the situation, and they stepped up like a company should. They had UPS pick up the unit, and once it was returned, they issued me a full refund. Amazon is the real hero here.Narwal, on the other hand, has permanently lost my trust. Every time I see one of their ads, I warn people to stay away.We replaced the Narwal with a Shark, and it’s night and day. The cleaner costs $13 for a huge bottle, no dust bags needed, and it actually cleans edge to edge, something the Narwal never managed once.Save yourself the money, the stress, and the damage to your home. Do not buy anything from Narwal.

NARWAL Freo Z10 Ultra is superb!
I am very pleased with the technology and results with our Narwal!!! I love the fact that I can set up secondary maps for other areas of the house. Customer service is fantastic! They respond quickly and you are not waiting in a long thread of customers. They seem to be very knowledgeable in their product and make sure you get the help that you need. I love the fact that I can use the Freo method for dummy-proof cleaning or I can customize my cleaning for a room. The Narwal Freo Z10 Ultra has put a smile on my face and my house feels clean on a regular basis. Thank you for making my life easier on a daily basis!!!

As a mom of 4, anything that saves me time and energy is a win in my books, and the Narwal Freo Z10 Ultra has definitely been a game-changer in my house. Between the kids, crumbs, spills, and constant foot traffic, keeping the floors clean can feel impossible, but this robot vacuum/mop combo really steps up.Everyone was a part of assembling this robot and as a team we did.The suction power (18000Pa!) is no joke; it actually picks up the mess instead of just dragging it around. I also love that it does both vacuuming and mopping, and the hot water wash with self-emptying means I’m not constantly stopping to maintain it. The dual RGB cameras with AI avoidance are impressive. I’ve watched it carefully maneuver around toys, shoes, and even stray socks that usually trip up other vacuums.I will say I’m still figuring out the app. The mapping is super quick (2–3 minutes), which is great, but I’m still learning how to customize and adjust things to my liking. Once I fully get the hang of the app, I think it will be even more powerful.Overall, it’s been a huge help in my busy household, cutting down my cleaning time and giving me one less thing to stress about. If you’re a parent juggling kids and chaos, this little helper is worth it.

We purchased the Narwal Freo Z Ultra to replace our iRobot i7 on the main floor of our house (1700 sqft). This floor is mostly LPV with a few rugs here and there. I had very low expectations for the quality of the mopping, so we were hoping to get at least the same performance from this device as the i7 when it came to vacuuming and keeping the dog hair and dirt to a minimum between cleanings. We were pleasantly surprised to find out that it did that and more.Setup was easy, and the base station was obviously well thought out. I had some issues defining the rooms I wanted, as our space is very open and rooms are often delimited by furniture rather than walls. But the app has a number of different ways to work around that using no-go zones and manual mapping options.The device and base station have a modularity to them that’s similar to the iRobot products, so it is easy to replenish and replace accessories and parts, either on their OEM site or here on Amazon. The capabilities can even be upgraded by installing an alternate detergent reservoir for spot cleaning solution, or even an automatic fresh and waste water management system. Scheduling and job monitoring are easy to use, but we struggle with some base station issues that are not clearly pushed to the app. For example, you currently do not get notified when the base station has run out of fresh water or if the wastewater is full. You are simply notified that a scheduled job cannot start, and usually it’s not until the job has timed out and has been cancelled for being paused for too long. There are rumblings that this will be fixed in future app updates, but we’ve just got into the habit of checking water levels on a regular basis.Our i7 has officially been demoted to basement duty, and it’s most likely that when the next major part needs replacing on it we’ll probably replace it with another Narwal (It’s on its last legs due to a deep clean and refit after an unfortunate run-in with a dog mess). Speaking of cleanup, the device is as easy to keep clean as our i7, but don’t forget to pull out the mop head cleaning tray and clean on a regular basis. It does such a good job mopping that this tray gets really dirty and full of material (especially pet hair). We forgot to clean it after a month of daily mopping jobs and it needed it.Pros:- Great app, easy to set up- Mopping function is as good as vacuuming- Lots of options for replacement parts and enhancements- Quiet (compared to i7, even when set on enhanced suction)- Easy to clean- Doesn’t just avoid obstacles, it maps them and has pictures- Cool security roaming mode that sends pictures of waypoints to the app- Object avoidance is more sophisticated, so it’s gentler on our houseCons:- Base station notifications are limited, and you often miss them unless you are standing next to it- OEM replacement parts are available, but seem expensive- Room mapping in the app can be tricky to get right in open areas